Returns & Exchanges

At The Epicentre, we want you to be completely satisfied with your fashion purchase, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. Whether you need a different size or a full refund, our streamlined process ensures your wardrobe update is entirely risk-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

• 3.
  Attach the Shipping Label

  Download and print your pre-paid return shipping label from the portal, then affix it clearly to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to any authorized courier drop-off point and use your tracking number to monitor your return's journey back to our warehouse.