Frequently Asked Questions
Your guide to style, service, and seamless shopping at The Epicentre.
What is your standard shipping timeline?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping timelines vary by location but generally range from 7-14 business days.
How can I return an item that doesn't fit?
We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your clothing items true to size?
Most of our pieces follow standard international sizing. However, we recommend checking the specific size guide located on each product page for detailed measurements to ensure the perfect fit.
What payment methods do you accept?
The Epicentre accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer sustainable or eco-friendly collections?
Yes, we are committed to conscious fashion. Look for the 'Eco-Edit' badge on our product pages to find items made from organic cotton, recycled polyester, and other sustainable materials.